Gloss Collective – Privacy Policy

Effective Date: January 1, 2025

Gloss Collective, a DBA of LiFi Media Production, LLC (“we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or communicate with us through SMS or other channels.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide when you:

Contact us through our website or social media

Submit an inquiry or booking form

Sign up for promotional updates

Engage in SMS communication

Purchase services or process payments

This may include:

Name

Email address

Phone number

Social media handles

Business or project details

Payment information (not stored on our servers)

Usage Data

We may automatically collect information about how you access and use our website, including:

Browser type

Device information

IP address

Pages visited

Referring sources

Interaction data

Cookies, pixels, and similar technologies may be used to improve user experience and analyze site behavior.

2. How We Use Your Information

We use your information to:

Provide and manage our social media content creation services

Respond to inquiries and provide customer support

Process payments and manage bookings

Improve our website, marketing, and user experience

Send marketing and promotional content (only when express consent is provided)

Deliver SMS notifications and promotional messages to users who opt in

Maintain legal compliance and protect our business

3. Information Sharing and Disclosure

We do not sell or rent your personal data.

We may share your information only in the following cases:

With trusted third-party service providers who support our operations (e.g., payment processors, scheduling tools, CRM systems)

When required to comply with legal or regulatory obligations

With your explicit written consent

All third parties are required to maintain confidentiality and comply with privacy standards.

4. Data Security

We use commercially reasonable administrative, technical, and organizational measures to protect your personal information.

Although we strive to keep your data secure, no method of transmission over the internet or electronic storage is completely risk-free.

5. Your Rights

You may request to:

Access the personal data we hold

Correct or update your information

Delete personal information (subject to legal retention requirements)

Opt out of promotional communications

To exercise these rights, contact us at:
[email protected]

6. SMS Privacy & Consent

How We Collect SMS Consent

Users opt in to receive marketing and promotional SMS messages by:

Completing a website form and checking the SMS consent box, or

Texting START to 978-945-9573

How SMS Data Is Used

We may send:

Promotional offers

Special discounts

New service announcements

Limited-time marketing messages

Opt-Out & HELP Instructions

Reply STOP to unsubscribe at any time

Reply HELP for assistance

You may also call 888-446-5434 for support

Message frequency may vary. Message and data rates may apply.
We do not share, sell, or rent phone numbers for SMS marketing.

7. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices or content of any third-party websites.

8. Children's Privacy

Our services are not intended for individuals under 13. We do not knowingly collect information from children. If you believe information has been collected from a child, please contact us immediately.

9. Updates to This Policy

We may update this Privacy Policy periodically. When changes are made, the updated version will be posted with a new effective date.

10. Contact Us

Gloss Collective
A Division of LiFi Media Production, LLC
146 Chesley Hill Rd
Rochester, NH 03839
Email: [email protected]
Phone: 888-446-5434
Main Contact: Beverly