Gloss Collective – Privacy Policy
Effective Date: January 1, 2025
Gloss Collective, a DBA of LiFi Media Production, LLC (“we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or communicate with us through SMS or other channels.
1. Information We Collect
Personal Information
We collect personal information that you voluntarily provide when you:
Contact us through our website or social media
Submit an inquiry or booking form
Sign up for promotional updates
Engage in SMS communication
Purchase services or process payments
This may include:
Name
Email address
Phone number
Social media handles
Business or project details
Payment information (not stored on our servers)
Usage Data
We may automatically collect information about how you access and use our website, including:
Browser type
Device information
IP address
Pages visited
Referring sources
Interaction data
Cookies, pixels, and similar technologies may be used to improve user experience and analyze site behavior.
2. How We Use Your Information
We use your information to:
Provide and manage our social media content creation services
Respond to inquiries and provide customer support
Process payments and manage bookings
Improve our website, marketing, and user experience
Send marketing and promotional content (only when express consent is provided)
Deliver SMS notifications and promotional messages to users who opt in
Maintain legal compliance and protect our business
3. Information Sharing and Disclosure
We do not sell or rent your personal data.
We may share your information only in the following cases:
With trusted third-party service providers who support our operations (e.g., payment processors, scheduling tools, CRM systems)
When required to comply with legal or regulatory obligations
With your explicit written consent
All third parties are required to maintain confidentiality and comply with privacy standards.
4. Data Security
We use commercially reasonable administrative, technical, and organizational measures to protect your personal information.
Although we strive to keep your data secure, no method of transmission over the internet or electronic storage is completely risk-free.
5. Your Rights
You may request to:
Access the personal data we hold
Correct or update your information
Delete personal information (subject to legal retention requirements)
Opt out of promotional communications
To exercise these rights, contact us at:
[email protected]
6. SMS Privacy & Consent
How We Collect SMS Consent
Users opt in to receive marketing and promotional SMS messages by:
Completing a website form and checking the SMS consent box, or
Texting START to 978-945-9573
How SMS Data Is Used
We may send:
Promotional offers
Special discounts
New service announcements
Limited-time marketing messages
Opt-Out & HELP Instructions
Reply STOP to unsubscribe at any time
Reply HELP for assistance
You may also call 888-446-5434 for support
Message frequency may vary. Message and data rates may apply.
We do not share, sell, or rent phone numbers for SMS marketing.
7. Third-Party Links
Our website may include links to external sites. We are not responsible for the privacy practices or content of any third-party websites.
8. Children's Privacy
Our services are not intended for individuals under 13. We do not knowingly collect information from children. If you believe information has been collected from a child, please contact us immediately.
9. Updates to This Policy
We may update this Privacy Policy periodically. When changes are made, the updated version will be posted with a new effective date.
10. Contact Us
Gloss Collective
A Division of LiFi Media Production, LLC
146 Chesley Hill Rd
Rochester, NH 03839
Email: [email protected]
Phone: 888-446-5434
Main Contact: Beverly

Email: beverly@glosscontent dot com
Text: (978) 945-9573